Beijing time on November 23 morning news, according to the overseas media reported Friday, have two apples to apples Mac user revealed that secondhand smoke employee health grounds cancelled their Applecare maintenance plan. Although the two consumers to appeal to the apple CEO Steve Jobs (Steve Jobs) office, but without success.

April 2008, a man named Derek Derek (Mac) apple users to jobs in the mail, he wrote in 2007 after purchase a Macbook, due to overheating in 2008 April 25, send it to apple store maintenance. Apple store after preliminary test accepted this computer. But on April 28, 2008, the apple store but said, because this call Derek computer room in someone smoking, “the health risks of second-hand smoke,” therefore Derek maintenance plan was cancelled.

But, this explains that Derek exists not only in science, and errors in terms of service apple never mentioned in some smoking, in the environment of using computer and cancel the maintenance plan.

Steve jobs office does not help solve any problems, but Derek through their own efforts, Derek apple will ultimately by compressed air to clean his a Macbook.

Later, another is called rose (Ruth) user also reported similar problems. She said she spent ,000 to buy his son a iMac and incidental Applecare extended maintenance plan. Later, the computer malfunctions. Apple authorized service center also accepted the computer, and said it would at 48 to 72 hours complete maintenance work. But for five days without any reply, so Ruth will call apple service center. Each other, because the computer “is pollution”, so they can handle it.

Other explanation says, because of the son is Lucy, and smoking smokers caused by the pollution that is harmful to your health. Ruth says, although the apple in terms of related regulations, but did not mention Applecare apple, said it is the representative of technical staff, so the decision by the pollution “, “iMac cannot get any apple service center.

Ruth also appeal to the jobs, but other office also refused to provide the iMac maintenance service. Steve jobs said, nicotine is the office of occupational safety and health regulations administration (hereinafter referred to as “OSHA), one of the harmful material list apples will not require its employees to repair any deemed harmful to health. But Ruth was pointed out, will equally calcium carbonate (OSHA marble table contains such substances), isopropyl alcohol (used to clean wound), chloride (for swimming), the hydrogen peroxide (used to clean wound), sucrose, talcum powder as harmful substances. So shall the scope of maintenance, apple will be greater.

But puts forward a scheme apple, they will let staff said to the failure of the iMac internal and external photograph, if only drives, apple will replace cd-rom. But eventually came in apple “bad news”, they said, this computer is the pollution, and tar maintenance. He says, will shortly after the hard disk drive, and has been damaged, and apple is not in accordance with the maintenance plan to repair.

Rose said, this iMac computers to buy less than 2 years, only her son (a 21-year-old university) smoke in the room. He couldn’t bear the expenses in other places, and to repair the behavior is acceptable. Apple

According to the centers for disease control and prevention of data, in 2007 the adult smokers, for 4340 million American adults are 20% of smoking.

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